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Delivery to Non-Residential & Residential

We will take prompt action to address service issues that are reported no later than 2 days after delivery. After this deadline no replacements, refunds, or credits will be issued. In order for us to provide a replacement or refund, we require that a photograph of balloons reported as defective be emailed to service@gogoballoonz.com, please provide order number, contact name and phone number.

1. RESIDENTIAL DELIVERIES

Because special procedures are required for residential deliveries, we are only able to provide surprise delivery service if recipient is at delivery location. Our balloons must be signed for in person, by someone at the residence. Balloons cannot be dropped off and left unattended, even if such a request is submitted with the order.

DOORMAN BUILDINGS

Our local dispatcher may call the recipient to confirm that the doorman is capable of accepting and storing a large package.

HOMES AND NON-DOORMAN BUILDINGS

We will call the residence and arrange a delivery time when someone is able to be at the residence to accept the order. For most orders, this call will be made by late morning on the delivery date or the day prior to delivery (with same-day orders, the call may be made later in the afternoon on the delivery date). If we are unable to reach someone by phone, we will leave a call-back number. We will not proceed until contact is made. The delivery arrival time will be contingent on when the recipient returns our call and may be later than the order's posted deadline. If it becomes apparent that we will not be able to complete a delivery on the scheduled delivery date because we were not successful in coordinating a delivery time, the customer will be contacted and may elect to cancel the order without a cancellation fee, or to reschedule the delivery without an additional charge. Deliveries will be concluded at the entrance of a residence. Our delivery personnel are not allowed to enter the premises.

IF NO ONE IS AVAILABLE TO ACCEPT THE ORDER

If the aforementioned procedures have been used and no one is available to accept a delivery when we arrive, the order will be returned to the branch office handling the order and the sender will be notified. In such cases an additional delivery charge will apply to complete the delivery. Undeliverable products and delivery charge will not be refunded.

SPECIAL DELIVERY TIME FRAMES

Special delivery time frames, which are offered in some cities, are intended for orders going to doorman residences. For non-doorman residences, a standard time frame should be selected. The standard time frames in area codes :

9:00 am to 5:00 pm

Whether or not the order is actually delivered during the selected time frame depends on the delivery time which is arranged during our telephone conversation with someone at the residence. The delivery time which is established during this call takes priority over the time frame posted on the order.

IF NO ONE IS AVAILABLE TO ACCEPT THE ORDER

If the aforementioned procedures have been used and no one is available to accept a delivery when we arrive, the order will be returned to the branch office handling the order and the sender will be notified. In such cases an additional delivery charge will apply to complete the delivery. Undeliverable orders will not be refunded.

2. DELIVERIES TO SECURE FACILITIES

There are many corporate, research, and military facilities with restricted access, where we must leave the balloons with a receptionist, mail clerk, or security staff. Please provide a work or cell number for the recipient that will allow us to advise them that a delivery is waiting for pick-up. If we are unable to make phone contact with the recipient, we will leave the balloons with the proper authorities. Please place your order with the understanding that once we have made the delivery to the required location in a restricted facility, completion of the delivery is the responsibility of the party accepting the order.

3. ELEMENTARY, MIDDLE, AND HIGH SCHOOL DELIVERIES TO STUDENTS -- WE NEED PERMISSION

We welcome school deliveries if the school permits balloons to be delivered. Schools that permit balloon deliveries require that the balloons be held at the front office. Delivering to students in class is not permitted. Before placing your order, please contact the school and ensure that the order will be accepted by the front office. You must give us the name of person who authorized and a contact number for us to check before allowing you to place the order. It is also important to confirm that the office will accept responsibility for advising the student that balloons are waiting for them at the front office.

Some schools permit the delivery of only mylar balloons, due to latex allergies. Please check to see if this restriction is applicable before placing your order and make your selection accordingly. We offer many mylar balloon arrangements for all occasions.

4. ON-CAMPUS COLLEGE DELIVERIES TO STUDENTS

We welcome on-campus deliveries to college students, however, delivering to students in class is not permitted. Balloon deliveries are usually made to a central mail room, however, deliveries to dormitories can be made if the dormitory is open to the public and a receptionist can accept the order on the student's behalf. Please contact the school to learn which location is best in your case. Provide us with as many delivery details as possible, including a cell number that will allow us to alert the student once we have completed the delivery. While we will attempt to contact the student, getting through can be a problem and is not a guaranteed part of our service. The sender is responsible for contacting the mail room staff and ensuring they contact the student. GoGo Balloonz accepts no liability if the student does not pick up the order from the mail room.

5. HOTEL DELIVERIES (Balloon Bouquet Delivery)

For security reasons we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, bell desk, or the loading dock, depending on the hotel's policy. It is the customer's responsibility to contact the hotel and ensure that their order is delivered to the guest by the hotel. Once the balloons have been delivered to the hotel, GoGo Balloonz considers the delivery successfully completed. Because several hotel staff members can get involved in transferring the balloons from one part of the hotel to another, we accept no responsibility for balloons damaged or misplaced during such transits. Customers should anticipate that the balloons may become tangled during this transit and be prepared to remove the balloons from their weight, untangle the ribbons, remove damaged balloons, arrange the remaining balloons, then re-attach the ribbons to the weight.

The aforementioned policy DOES NOT apply to balloons being used for large special events. Please call GoGo Balloonz for details, 1-855-73PARTY (1-855-737-2789).

6. HOSPITAL DELIVERIES

Hospital policies vary and it may not be possible for our staff to make a delivery directly to the room of the patient. Many hospitals require that the balloons be dropped off at a security station, from which the balloons are delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our store if you have a concern about the status of your order.

PATIENT AVAILABILITY

GoGo Balloonz procedure is to contact the hospital prior to delivery and confirm that the recipient is still admitted and permitted to receive balloons. Customers will be contacted if the order cannot be delivered. At this point the order can be canceled and refunded.

If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available — 1) The order can be delivered to another local address for an additional delivery charge, or 2) The order cannot be delivered and must be canceled. In this case, no refund will be issued.

HOSPITAL RESTRICTIONS

Latex balloons are banned from all hospitals due to latex allergy issues. Mylar (foil) balloons are usually acceptable. However, in some cases a patient may not be able to receive balloons of any type. Customers should contact the hospital for approval before sending balloons to a patient.

SUBSTITUTION POLICY

On occasions substitutions will be necessary to create your balloon bouquet. For all hospital orders, any latex balloons included will be substituted with Mylars since most hospitals do not allow latex. Care is taken to maintain the style, theme and color scheme of the arrangement, using balloons of equal value. Additionally, the substitution of certain items may be necessary due to increased demand.

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