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FAQ's

Incorrect Addresses:

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. GoGoBalloonz is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Cancelling an Order:

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of delivered products we are unable to cancel or change orders already in process at the retail location, in route, or delivered. To cancel or change an order that has not been processed, please call 1-855-73PARTY (1-855-737-2789).

Delivery to PO Box:

We do not deliver balloon bouquets P.O. Boxes

Local Deliveries

It is essential that you provide a full and complete address (including bldg #, suite #, apt. #, and business name where applicable) when placing your order. A phone number for the recipient is also required.

What are your Top Selling Bouquets?

Foil bouquets are purchased more frequently by our customers for the following occasions:

  • Birthday
  • Get Well
  • Congratulations
  • Anniversary
  • Thinking of You

What is Hi-Float?

Hi-Float is a liquid that contains a water-soluble plastic, which dries inside the balloon to form a coating which helps to retain the helium molecules and prolong balloon float times.

My Occasion is not listed?

If you're looking for balloons for an occasion not listed, please give us a call to custom design your balloon bouquet today.

What are Balloon Backdrops?

Balloon Backdrops are a custom balloon arrangement designed to be a backdrop for a speaker, photo location, or anywhere there is a need for just a bit more decoration. Call our store location for a custom Balloon Backdrop today.

What are Balloon letters/numbers?

Balloon letters/numbers are a custom balloon arrangement that creates a large letter/number out of multiple balloons. Mainly used as a lawn decoration denoting a special event. Call our store location for a custom Balloon letter/number today.

What is a Balloon Drop?

A Balloon Drop is where you have multiple air-filled balloons rigged so that a restraining device that can be removed and all of the balloons will float to the ground together. Usually used at the culmination of an event. Ex. New Year’s Eve at midnight, or the announcement of a political candidate’s victory. Call our store location for a custom Balloon Drop today.

Can I pick up my balloons?

Yes, you can. Our retail location is at 210 Town Place, Fairview, TX 75069. Keep in mind that only inflated balloons are available for a pick-up. Some designs are very large and will not fit in standard vehicles. You may want to plan ahead or go the easy route and have your order delivered.

Give us a call at 1-855-73PARTY (1-855-737-2789) to find out more information about the designs that can and cannot be picked up.

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